Returns & Exchanges
At IMAX Corporation, we strive for your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Attach Shipping Label
Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing